About The Dune Fashion
How can I contact customer service?
Reach us anytime through our Contact page or by email at contact@thedunefashion.com.
Do you have a physical store I can visit?
No, we operate online only.
Can I place a bulk order for my business or organisation?
Yes. Contact our team with your details and we'll get back to you.
Delivery
Do you ship internationally?
We currently ship within Australia only.
How long does delivery take?
- Order cut-off: 11:59 PM AEST.
- Handling: 1-2 business days (Mon to Fri).
- Transit: 4-6 business days (Mon to Fri).
- Estimated delivery: 5-8 business days (Mon to Fri).
See our shipping policy.
How can I track my order?
You'll receive a tracking link by email once your order ships.
Refunds & Returns
Can I cancel my order after placing it?
Yes, within 24 hours of placing your order. Contact us as soon as possible.
What is your return policy?
Returns within 14 days of delivery. Full details on our refund policy.
What if I receive a faulty product?
Contact us within 14 days of delivery and we'll work with you on a resolution. See our refund policy.
How do I exchange a product?
Exchanges are handled through our refund policy. Reach out and we'll guide you through it.
When will I receive my refund after a return?
Once your return is received and inspected, refunds are processed to your original payment method within 5 business days. See our refund policy.
Contact Information
- Store Name: The Dune Fashion
- Address: 60 rue François 1er, 75008 Paris, France
- Email: contact@thedunefashion.com
- Phone: +61 1300 24 4131
- Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)
- Response Time: We aim to reply within 2 business days.
Questions?
Visit our FAQ Page or contact our customer service team.