Customer Care
Shipping Policy
This page describes how orders are processed and delivered. Shipping costs, when applicable, are calculated and shown at checkout before payment.
Delivery Zones
This delivery policy applies to all orders shipped within Australia.
Delivery Timeframes
- Order cut-off time: 11:59 PM AEST. Orders placed after this time are processed the next business day.
- Order handling time: 1-2 business days (Monday to Friday).
- Transit time: 4-6 business days (Monday to Friday).
- Estimated delivery time: 5-8 business days (Monday to Friday).
Carriers
We work with reliable carriers within Australia, including Australia Post and Couriers Please.
Shipping Fees
Shipping fees, when applicable, are calculated at checkout based on your delivery address and the items in your cart. The total is shown before payment.
Delivery Issues
If you encounter a problem with your delivery, such as a delay or a lost parcel, please contact our customer service.
Order Tracking
Once your order ships, you will receive an email with a tracking number from the carrier.
Questions?
See our FAQ page or contact our customer service.
Contact Information
- Store name: The Dune Fashion
- Registered office: 60 rue François 1er, 75008 Paris, France
- Email: contact@thedunefashion.com
- Phone: +61 1300 24 4131
- Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
- Response time: within 1 to 2 business days